FAQ & Kontakt — B2B Core

Prosečna implementacija traje 1–3 radna dana. To uključuje podešavanje kompanije, uvoz klijenata i kataloha proizvoda, podešavanje magacina i obuku. Enterprise paketi uključuju više sesija obuke. Average implementation takes 1–3 business days. This includes company setup, importing clients and product catalog, warehouse configuration and training. Enterprise packages include extended training sessions.

Da, nudimo 14 dana besplatnog korišćenja punog Business plana bez potrebe za kreditnom karticom. Nakon probnog perioda možete odabrati plan ili odustati bez troškova. Yes, we offer 14 days of free access to the full Business plan with no credit card required. After the trial you can choose a plan or cancel at no cost.

Da. Nadogradnju možete izvršiti odmah, a razlika se obračunava proporcionalno. Prelaz na niži plan je moguć na datum obnove pretplate. Svi vaši podaci ostaju sačuvani. Yes. Upgrades take effect immediately and the difference is prorated. Downgrades take effect at the next billing date. All your data remains intact.

Podaci se čuvaju na serverima u EU (Frankfurt). Svakodnevni automatski backup. Možete zatražiti izvoz svih vaših podataka u bilo kom trenutku u JSON/CSV formatu. Podaci nikada nisu deljeni sa trećim stranama. Data is stored on EU servers (Frankfurt). Daily automatic backups. You can request a full export of your data at any time in JSON/CSV format. Data is never shared with third parties.

Mobilna aplikacija kešira katalog i poslednje narudžbine za pregled offline. Kreiranje novih narudžbina i sinhronizacija zahtevaju internet vezu. Admin panel je web aplikacija i zahteva konekciju. The mobile app caches the catalog and recent orders for offline viewing. Creating new orders and syncing requires an internet connection. The admin panel is a web app and requires connectivity.

Svi planovi uključuju email podršku (odgovor u roku od 24h), video uputstva i dokumentaciju. Business plan uključuje prioritetnu podršku (odgovor u 4h). Enterprise plan uključuje prioritetnu telefonsku podršku i SLA ugovor. All plans include email support (24h response time), video guides and documentation. Business plan includes priority support (4h response). Enterprise includes priority phone support and an SLA agreement.

Android i iOS aplikacija se prilagođava vašoj firmi (logo, boje, naziv) i objavljuje na Google Play i App Store u roku od 30 dana od potpisivanja ugovora. Vaši klijenti je preuzimaju direktno iz prodavnica aplikacija. Ažuriranja se isporučuju automatski bez ponovnog prolaska kroz review. The Android and iOS app is branded for your company (logo, colors, name) and published to Google Play and the App Store within 30 days of signing. Your clients download it directly from the app stores. Updates are delivered automatically without resubmission.

Administrator jednim klikom iz admin panela preuzima ulazne fakture sa SEF portala. Za svaku fakturu sistem automatski prepoznaje i kreira dobavljača (po PIB-u), kreira nove artikle koji ne postoje u katalogu i ažurira nabavne cene. Ako je cena artikla porasla u odnosu na prethodnu nabavku, sistem odmah prikazuje upozorenje sa procentom rasta. Nema ručnog kucanja podataka. The administrator pulls incoming invoices from the SEF portal with a single click from the admin panel. For each invoice the system automatically identifies and creates the supplier (by tax ID), creates new products not yet in the catalog and updates purchase prices. If a product price has increased compared to the previous purchase, the system immediately shows a warning with the percentage change. No manual data entry required.

Često postavljana pitanja Frequently asked questions

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